SHIPPING & RETURNS

SHIPPING

DELIVERIES WITHIN AUSTRALIA

Free shipping applies to all orders over $150AUD.

A standard shipping fee of $12.00 applies to orders $149.99 and under. The shipping fee is non-refundable. Express shipping is not available at this time.

All domestic orders are sent via Australia Post. Once your order is shipped, you will be notified of the tracking number via email. Please allow 1-7 business days for shipping and handling. Shipping and handling times may increase during sale periods and is out of the control of Skin Footwear.

Unfortunately, we are unable to dispatch or deliver orders on weekends & Victorian public holidays.

Please note we are unable to change your delivery address or product selection once your order has been placed.

Skin Footwear cannot be held liable for parcels that are lost, stolen or damaged as a result of specific instructions left by customer for the courier.

DELIVERIES TO NEW ZEALAND

For all NZ online orders a flat rate of $20.00 AUD applies. Express shipping is not available at this time.

All items are sent via Australia Post. Please allow 7-14 days for delivery to NZ.

The customer is responsible for any import duties or taxes that may be incurred by customs, and any additional charges rest with the customer.

INTERNATIONAL ORDERS

A flat rate of $30.00 AUD applies to the following countries. Express shipping is not available at this time.

All international orders are sent via Australia Post.

We suggest you check the Australia Post website for estimated delivery times to your country.

Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country or the country you're shipping to.

You will be responsible for additional charges that incur for customs clearance; Skin Footwear has no control over these charges and cannot predict what they may be.

Customs policies vary from country to country, Skin Footwear recommends that you contact your local customs office for further information.

RETURNS

Please note returns will not be authorised without prior consent via email from the Customer Care Team. Any unauthorised returns will be sent back to the customer at their own expense.

Please send all Customer enquiries to customerservice@skin-footwear.com.au along with your order number. The Customer Care Team will endeavour to respond to your enquiry within 2-3 business days.

For your item to be eligible for a return, please follow the below:

1. Items must be unworn, in original condition and include the original box and packaging.
2. Item(s) must be returned within 14 days of delivery date. For International returns, the item(s) must be returned within 30 days of purchase.
3. The customer service team has been contacted prior to returning your item and has approved your return.

All full priced items are eligible for 'Free Returns' within Australia. A pre-paid returns postage label will be provided to you by a Customer Care Team member on request. Returns of eligible sale items are at the customer's own expense.

Skin Footwear is not liable for the loss of products being returned. Skin Footwear encourages customers to return item(s) via registered or traceable postal services and to take note of the tracking number.

Items purchased that are $49 or under are deemed as "Final Sale" and are not eligible for a return. Please choose carefully when purchasing items from this category as they are not eligible for a refund, exchange or credit note, unless deemed faulty.

REFUNDS

All full priced items are eligible for a refund or credit note, provided they meet the returns criteria and have been approved by the Customer Care Team.

Once your goods have been received by Skin Footwear, please allow up to 10 business days for your refund to be processed back to your account.

Your refund will be processed to your original method of payment. This includes Afterpay.

All refunds processed are in AUD.

No refunds are offered on sale items unless the goods are deemed faulty by our Customer Care team.

CREDIT NOTES

All full priced and sale items (excluding items purchased at $49 and under) are eligible for a credit note, provided they meet the returns criteria and have been approved by the Customer Care Team.

Store credit notes are valid for 12 months from the date of issue. A Store credit is issued to the value of your purchase, minus the Australia Post shipping cost of your purchase and return.

Credit notes can be used on all full priced and sale items.

Returns for items purchased on a Store Credit Note will only be accepted within a 14 day period from receipt of items.

EXCHANGES

Exchanges for incorrect size or change of mind are available on all full priced and sale items, provided they meet the returns criteria.

All exchanges must be approved by the Customer Care Team.

Faulty Returns

If you believe your item is faulty, please contact the Customer Care Team at customerservice@skin-footwear.com.au within 24 hours of receiving your item.

Please provide a description of the fault and accompanying photos.

Skin Footwear is happy to replace the goods in the case of a genuine manufacturing fault (i.e broken zip, damaged heel, aesthetic faults).

If your item is deemed faulty by our Customer Care Team, Skin Footwear is happy to arrange the following:

• provide a replacement item that is identical, or of similar value
• repair the product within a reasonable time, or
• give a refund of the purchase price of the item and the shipping amount incurred, to your original method of payment.

Please note a manufacturing fault does not include general wear and tear, or accidental damage of the product through transit of the item. Skin Footwear reserves the right to deny a faulty request if they item is not deemed a manufacturing fault.

How do I contact Customer Care?

You can contact our Customer Care Team via email at customerservice@skin-footwear.com.au

The Customer Care Team operates on Monday to Friday excluding public from 10am until 3pm Australian Eastern Standard.