Skin Footwear

Australian Deliveries

Free shipping applies to all orders over $200AUD.

A standard shipping fee of $9.95 applies to orders $199.99 and under. The shipping fee is non-refundable.

All domestic orders are sent via Australia Post. Once your order is shipped, you will be notified of the tracking number via email. Please allow 1-7 business days for shipping and handling.

Unfortunately, we are unable to dispatch or deliver orders on weekends & Victorian public holidays, which may result in delays.

We are unable to change the address or product during busy sale periods. Please note that this service timeframe may not be available during busy sales periods.

Skin Footwear cannot be held liable for parcels that are lost, stolen or damaged as a result of specific instructions left for the courier.

 

New Zealand Deliveries

For NZ online orders a flat rate of $20.00 AUD applies for any amount of items.

All items are sent via Australia Post. Please allow 7-14 days for delivery to NZ.

The customer will be held responsible for any import duties or taxes that may be incurred by your local customs, and any additional charges rest with the customer.

 

International Deliveries

A flat rate of $30.00 AUD applies to the following countries.

All international orders are sent via Australia Post - Standard from Melbourne, Australia.

We suggest to check the Australia Post website for estimated delivery times to your country.

Austria Belgium Canada
China Czech Republic Denmark
Finland France Georgia
Germany Greece Hong Kong
Hungary Ireland Isle of Man
Italy Japan Luxembourg
Malaysia Netherlands Norway
Philippines Poland Portugal
Singapore South Korea Spain
Sweden Switzerland Taiwan
Turkey United Kingdom United States


Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country / or the country you're shipping to. 

You will be responsible for additional charges that incur for customs clearance; Skin Footwear has no control over these charges and cannot predict what they may be.

Customs policies vary from country to country; Skin Footwear recommends that you contact your local customs office for further information.

 

Return Policy

To return your item(s) you will need to email our customer service team to authorise your return.

Once approved by email, you will be provided with a return address to send your item(s) back to our Online Head Office. Please include your original invoice so that our Customer Care team can identify your order. Customer inquiries to Skin Footwear Customer Care will be responded to within 3 business days. 

For your item to be eligible for a return, please follow the below:

  1. Item(s) must be returned within 14 days of purchase
  2. For international returns, the item(s) must be returned within 30 days of purchase.
  3. Goods must be unworn, with the box and all packaging included.
  4. No refunds or exchanges are accepted on sale items unless the goods are deemed faulty by our Customer Care team
  5. Please contact Customer Care if you believe your goods are faulty

We understand that whilst shopping online, you can't try your item(s) on. We are happy to provide you with a Store Credit Note or Exchange for Sale Items that are $49 and over if you meet our returns policy.

We do not offer refunds on sale items for change of mind, wrong decision or incorrect size.

If your item(s) was bought at full-price and has been unworn, with the box and all packaging included, we offer refunds for wrong size or change of mind given that you return within the 14 day period. Items purchased with a discount code are classified as sale items, with the exception of the first-time subscription discount code.

Please note that items purchased that are $39 or under and final sale are not eligible for a return. Please choose carefully when purchasing items from this category as we cannot exchange, offer a credit or refund for wrong size or change of mind purchases.

  • Items that are eligible for return must be unworn, unmarked, unaltered and undamaged with original box and all packaging included
  • All returns (unless deemed faulty after product review) to Skin Footwear Head Office fall to the expense of the customer. Skin Footwear is not liable for the loss of product being returned. Skin Footwear encourages customers to return item(s) via registered or traceable postal services and to take note of the tracking number and have it scanned in at your local Post Office.
  • Items that are returned after 14 Business Days will not be accepted for Return, inclusive of orders sent to PO boxes, private bags, parcel lockers, locked bags and common boxes.
  • Skin Footwear will not authorise any returns without the Skin Footwear Customer Care team being contacted first hand via email. Unauthorised returns will be sent back to the customer who will be charged the return shipping fee.
  • Products returned to Skin Footwear endure a full quality control procedure and checklist before being approved for a refund, exchange or store credit note. Item(s) returned to our Head Office must be in their original condition.  Any products returned to us with marks or damage cannot be returned or exchanged.

 

Refunds

When a refund is provided, your refund will be processed to your original method of payment used with our website software. This includes Afterpay. All refunds processed are in AUD.

 

Credit Notes

Store credit notes are valid for 3 months from the date of issue. Store credit notes will be to the value of your purchase. This does not include the shipping cost of your return order.

Credit notes can be used for Sale Items, but cannot be used in conjunction with Discount Codes.

Returns for items purchased on a Store Credit Note will only be accepted within a 7 day period, including items shipped to PO boxes, private bags, parcel lockers, locked bags and common boxes. 

 

Faulty Returns

We aim to provide the highest quality Footwear and customer care, but from time to time something may go wrong. 

If you item is faulty, the issue must first be lodged with Skin Footwear’s Customer Care Team.

In accordance with Australian Consumer Law, we reserve the right to repair a minor fault or minor problem after further inspection by Skin Footwear Head Office.

In the case of a genuine manufacturing fault (i.e broken zip, damaged heel, aesthetic faults), we will refund all costs incurred to your original method of payment. In accordance with Australian Consumer Law, consumers must give the supplier the chance to fix the problem. It is at the discretion of Anuko Fashion to:

  • provide a replacement that is identical, or of similar value
  • repair the product within a reasonable time, or
  • give a refund.

The consumer’s rights to a remedy apply to the replacement product in the same way as the original product. 

Please note a manufacturing fault does not include general wear and tear, or accidental damage of the product through transit of the item.

 

Pre-Orders

When you place an order under 'pre-order', for shipment pending at a later date, your item is specially made to order with our manufacturers.

Thus, once you have placed your pre-order we cannot cancel or refund for 'change of mind' or 'wrong decision' as your order is under manufacture.

In align with our general returns policy, if you wish to cancel your pre-order purchase, Anuko Fashion will offer a Store Credit Note valid for 3 months.  

We do not offer refunds for change of mind, wrong decision or incorrect size for pre-orders, this includes pre-order items purchased with Afterpay.

  

How do I contact Customer Care?

You can contact our customer service team through the contact form on our website or via email at customerservice@skin-footwear.com.au

The Customer Care team operates on Monday to Friday (excluding public holidays in Melbourne, Australia) from 9.00am until 5.00pm Australian Eastern Standard/Daylight Savings Time.